make it ride.
"Why don't we offer a drop-off and pick-up service for bicycle repairs?" We hired bike masters, an old club was converted into our bike repair shop and SMARTVÉLO was founded.
We quickly recognized the potential of the B2B bicycle market. The first partnerships and service contracts were signed. After several repairs of other e bike fleets, we were asked if we could build a bike ourselves.
We started to develop the perfect fit for last-mile delivery needs in 2020. Now we are proud to present the strongest last-mile delivery bike with maximum transport capacity: The e-bike Rapid.
We quickly realized the potential of the B2B bike market. Supply chains that need to maintain and repair their bikes on a regular basis. The first partnerships and service contracts were signed.
After repairing several e-bike fleets we were asked to build our own bike. Motivated by the experience we gained the first version of our bike was ready to go (well, ride) in November 2021.
We are aware of the responsibility we bear. We create transportation opportunities. We create common goals and encourage and demand open communication. With feedback from all stakeholders such as riders, buyers, developers and investors, we manage to keep on mashing. We are looking at how bikes can become more sustainable and how we can prevent supply routes from Asia. We take into consideration recycling programs and the choose suppliers and partners carefully. We hold our promises.
Quality awareness is very important to us. Bikes and the people who ride them have to be protected at all costs, that’s why we use preventive damage detection.
Our tracking system lets us know when it's time for a safety check and when components need to be replaced in time. The materials and oils we use meet the highest safety and quality standards. In many cases accidents including bikes are due to neglected maintenance. We offer ergonomic bikes, training for bike users, a visit to our hubs at least one time a week in order to maintain the bikes.
Our goal is to improve bike infrastructure and politics and to cooperate with city governments to maintain safety for everyone on the street.
We are always at the cutting edge of technology and trends. We chase the question of how our bikes and our service can become even smarter, whether it's data management or tracking components. We sense the needs of the industry and are close to the action. We think ahead and don't stop at the bicycle. We have the ambition to be part of the big picture.